Naval IT Help Desk Specialist – SIPR/NIPR & VTC

Serco; Salem (OR); Presencial; USD 52.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) plan with employer matching

Paid time off

Descripción de la vacante

Serco Inc. is seeking a Helpdesk Support Specialist to support the CNIC N6 program for the U.S. Navy. The role involves resolving network and user trouble calls, activating telecom services, and supporting SIPRNet/NIPRNet accounts, VTC endpoints, and secure voice systems.

Candidates must hold an active DoD Secret clearance and U.S. citizenship, with a high school diploma or higher and 4–8+ years of relevant experience. Travel up to 10% and MS Office proficiency are required.

Formación

• DoD Secret security clearance is required.
• U.S. Citizenship is required.
• High School Diploma or GED required; higher degrees optional with experience.
• Minimum 8 years of relevant experience, or 6 years with an Associate, 4 years with a BA, 2 years with a Masters.
• DoD IT 8570 Level II certification (e.g., Security+, CAP, CASP, CCSK, CISSP, CISM, or CISA).
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access).
• Willingness to travel up to 10%.

Responsabilidades

• Manage and resolve network and domain user trouble calls.
• Perform activation or reactivation of telecom services.
• Support creation/recreation/troubleshooting of user domain accounts (SIPRNet/NIPRNet) and related forms.
• Support implementation, installation, maintenance, and upgrades of SIPRNet, NIPRNet, and telephone drops.
• Support deployment of data encryptors.
• Support installation/setup/maintenance/upgrades of VTC endpoints and provide VTC support.
• Support installation/setup/maintenance/upgrades of telecom cables and pathways.
• Support telephones including VoSIP and related equipment.
• Support application/maintenance/troubleshooting of domain-connected user computing platforms.
• Provide assistance for printers, scanners, fax machines, and other non-computing devices.
• Assist in testing security policies for user-domain computing platforms.
• Develop site surveys and determine requirements to support user-domain requirements.
• Develop cost estimates for user requirements and present to approving authority.
• Train users on the system you support.

Conocimientos

Security clearance

US Citizenship

VTC support

Telecom services

SIPRNet/NIPRNet

MS Office

Travel

Educación

High School Diploma/GED

Associate’s Degree with 6+ years

BA Degree with 4+ years

Masters Degree with 2+ years

Herramientas

Microsoft Office

Descripción del empleo

Serco Inc. is seeking a Helpdesk Support Specialist to support the CNIC N6 program for the U.S. Navy. The role involves resolving network and user trouble calls, activating telecom services, and supporting SIPRNet/NIPRNet accounts, VTC endpoints, and secure voice systems.

Candidates must hold an active DoD Secret clearance and U.S. citizenship, with a high school diploma or higher and 4–8+ years of relevant experience. Travel up to 10% and MS Office proficiency are required.