Navy IT Help Desk & Network Support (Secret)

Serco; Denver (CO); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Serco is seeking a Helpdesk Support Specialist to join our CNIC N6 program. The role supports the U.S. Navy and requires a DoD Secret clearance and U.S.

citizenship. You will assist with network user issues, telecom services, SIPRNet/NIPRNet accounts, VTC, and data security policy implementations. The position involves installation and maintenance of telecommunication drops, network infrastructure, and office equipment while ensuring compliance with security standards.

Formación

• Active DoD Secret Security Clearance required
• U.S. Citizenship required
• Experience in defense or government contractor environment preferred
• Ability to travel up to 10%

Responsabilidades

• Manage and resolve network and domain user trouble calls.
• Activate or reactivate telecom services.
• Troubleshoot user domain accounts including SIPRNet and NIPRNet.
• Support SIPRNet, NIPRNet, and telephone drops installations and maintenance.
• Assist in data encryptor procurement and upgrades.
• Install/setup/maintain VTC endpoints and provide user support.
• Install and maintain cabling infrastructure (fiber/copper).
• Support VoSIP telephones and related systems.
• Assist with user computing platform provisioning and security policy testing.
• Contribute to site surveys and cost estimates for user requirements.
• Train users on systems and procedures.

Conocimientos

Helpdesk support

Network troubleshooting

Telecom services activation

VTC support

Security policy testing

Office suite knowledge

Travel readiness

Educación

High School Diploma/GED

Associates Degree +4 yrs exp

BA Degree +2 yrs exp

Masters Degree +0 yrs exp

Herramientas

Microsoft Office

Descripción del empleo

Serco is seeking a Helpdesk Support Specialist to join our CNIC N6 program. The role supports the U.S. Navy and requires a DoD Secret clearance and U.S.

citizenship. You will assist with network user issues, telecom services, SIPRNet/NIPRNet accounts, VTC, and data security policy implementations. The position involves installation and maintenance of telecommunication drops, network infrastructure, and office equipment while ensuring compliance with security standards.