Naval IT Help Desk Specialist (Secret Clearance)

Serco; Lincoln (NE); On-site; USD 52,000 - 72,000; Full time

Job summary

Serco is seeking a Helpdesk Support Specialist to support the U.S. Navy CNIC N6 program. This role requires an active DoD Secret clearance and U.S. citizenship.

You will manage trouble calls, activate telecom services, and support user accounts across SIPRNet/NIPRNet. Responsibilities include provisioning, troubleshooting, and upgrading SIPRNet/NIPRNet, VPN/VoIP endpoints, and related infrastructure. Travel up to 10% may be required; a variety of educations paths with relevant experience are

Qualifications

• Active DoD Secret security clearance required.
• U.S. Citizenship required.
• High School Diploma or GED minimum.
• Multiple pathways shown: assoc, bachelor, or master with relevant experience.

Responsibilities

• Manage and resolve network or domain user trouble calls.
• Activate or reactivate telecom services.
• Troubleshoot user domain accounts including SIPRNet/NIPRNet.
• Support SIPRNet, NIPRNet, and telephone drops installations and upgrades.
• Support data encryptors and VTC endpoints; assist with setup and troubleshooting.
• Assist with cable infrastructure, telephones, VoIP, and related office tech.
• Assist in applying security policies to user computing platforms.
• Conduct site surveys and cost estimates; prepare procurement requests.
• Train users on systems as needed.

Skills

DoD Secret clearance

US Citizenship

Communication

Problem solving

Travel 10%

Education

High School Diploma/GED

Associates Degree + 6 years

BA Degree + 4 years

Masters Degree + 2 years

Tools

Microsoft Office

Job description

Serco is seeking a Helpdesk Support Specialist to support the U.S. Navy CNIC N6 program. This role requires an active DoD Secret clearance and U.S. citizenship.

You will manage trouble calls, activate telecom services, and support user accounts across SIPRNet/NIPRNet. Responsibilities include provisioning, troubleshooting, and upgrading SIPRNet/NIPRNet, VPN/VoIP endpoints, and related infrastructure. Travel up to 10% may be required; a variety of educations paths with relevant experience are