Workplace Experience & Client Services Lead

SPS; Greenwich (CT); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Comprehensive Benefit Offerings

Job summary

SPS is seeking a Client Services Manager to create an exceptional workplace experience for clients and employees at the Greenwich site. You will lead service delivery, events, and community engagement while advancing collaboration, well-being, and productivity.

You will partner with customers and SPS teams, plan curated events, manage budgets, and drive improvements in engagement and service quality across SPS service lines.

Qualifications

• Bachelor’s degree preferred in Business, Hospitality, Marketing or related field.
• 5–7 years in client services, workplace experience, facilities, events, or concierge.
• Experience managing 5–10 employees.
• Strong leadership, ability to influence and develop people.
• Experience with event planning, budgeting, and marketing.
• Strong computer skills in Word, Excel, and PowerPoint.
• Excellent interpersonal and communication skills.
• Ability to build relationships with employees, customers, vendors, and leadership.
• Strong organizational, planning, and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Own the client experience and workplace environment, ensuring safety, functionality, and visual appeal.
• Partner with customers to tailor service delivery and workplace initiatives to needs.
• Serve as primary contact for day-to-day client service delivery and site operations.
• Bring trends and best practices in workplace design and engagement to the site.
• Oversee events and client experiences, ensuring timely delivery and high standards.
• Plan, coordinate, and deliver memorable workplace experiences and curated events.
• Develop and execute events including budget, venues, and logistics.
• Prepare monthly client service reports with ROI and benefits.
• Lead service employees and SMEs to deliver exceptional client and workplace experience.
• Oversee day-to-day service delivery and SPS standards.
• Engage with SPS teams to support employees, customers, and guests.
• Lead site tours for customers and SPS representatives.
• Share best practices across SPS network.
• Identify opportunities for continuous improvement in engagement and efficiency.

Skills

Leadership

Communication

Organization

Project management

Event planning

Budgeting

Marketing

Multi-tasking

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

SPS is seeking a Client Services Manager to create an exceptional workplace experience for clients and employees at the Greenwich site. You will lead service delivery, events, and community engagement while advancing collaboration, well-being, and productivity.

You will partner with customers and SPS teams, plan curated events, manage budgets, and drive improvements in engagement and service quality across SPS service lines.