National Workplace Experience Leader

SPS-North America Opportunities - Not Externally Posted Board; New York (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS is seeking a polished, service-driven Client Manager to lead workplace experience and operational delivery for a high-profile investment firm account across multiple locations in New York. Travel up to 25% is required as part of coordinating across sites.

The role emphasizes elevating the corporate experience—from executive interactions to hospitality, facilities, mailroom and events—while maintaining consistent, high-quality service and SOPs across sites.

Qualifications

• 5+ years of progressive leadership experience in workplace experience, hospitality, facilities, client services or related environment.
• Experience leading multiple sites or complex client accounts.

Responsibilities

• Lead multi-site workplace and operational delivery across locations.
• Establish consistent service standards and SOPs across sites.
• Oversee reception, hospitality, mailroom, facilities coordination and vendor activities.
• Build strong relationships with client leaders and stakeholders.
• Monitor KPIs and drive continuous improvement.
• Oversee workplace technology and ticket management systems.

Skills

Leadership

Client management

Hospitality experience

Facilities coordination

Vendor management

Operational reporting

Workplace technology

Education

Bachelor’s degree in business, hospitality, facilities management or related field

Tools

Ticket management systems

Facilities management software

Job description

SPS is seeking a polished, service-driven Client Manager to lead workplace experience and operational delivery for a high-profile investment firm account across multiple locations in New York. Travel up to 25% is required as part of coordinating across sites.

The role emphasizes elevating the corporate experience—from executive interactions to hospitality, facilities, mailroom and events—while maintaining consistent, high-quality service and SOPs across sites.