Executive Workplace Experience Lead

Rapport Guest Services; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Rapport Guest Services in New York seeks a Site Manager to lead on-site workplace experience, hospitality services, and executive dining coordination. You will oversee daily operations and partner with cross-functional teams to ensure service excellence across hospitality and workplace support functions.

The ideal candidate has 5+ years in workplace services or hospitality, strong leadership, and a proven ability to manage client relationships and budgets while delivering a white-glove

Qualifications

• 5+ years of experience in workplace services, hospitality, or corporate services.
• Prior people-leadership experience required.
• Strong executive presence and client-facing communication skills.
• Experience supporting executive dining or high-profile corporate environments strongly preferred.
• Highly organized with strong attention to detail.
• Proficiency with workplace systems (e.g., reservation tools, service platforms).

Responsibilities

• Lead delivery of a premium, hospitality-driven workplace experience.
• Oversee front-of-house services including reception, guest services, and VIP support.
• Ensure consistent white-glove service for executive meetings and client visits.
• Partner closely with Restaurant Associates to support catering and dining needs.
• Provide oversight and coordination of executive dining services.
• Liaise with leadership to ensure service readiness, menu alignment, and elevated presentation standards.
• Partner with executive assistants and business leaders to anticipate dining needs for senior leadership engagements.
• Monitor service quality and drive continuous improvement in the executive dining experience.
• Manage day-to-day operations for the New York site.
• Monitor service levels, space readiness, and overall standards.
• Ensure SOP compliance and continuous process improvement.
• Support budget adherence and expense oversight for the site.
• Serve as on-site contact for key client stakeholders.
• Build relationships with partners, executives, and vendors.
• Anticipate client needs and proactively resolve service gaps.
• Provide regular operational updates and insights to leadership.
• Lead, coach, and develop the on-site team.
• Drive engagement, accountability, and performance management.
• Support hiring, onboarding, and training of new team members.
• Foster a culture aligned with Compass and TIAA values.

Skills

People leadership

Executive presence

Client-facing communication

Executive dining experience

Organization

Workplace systems

Tools

Reservation tools

Service platforms

Job description

Rapport Guest Services in New York seeks a Site Manager to lead on-site workplace experience, hospitality services, and executive dining coordination. You will oversee daily operations and partner with cross-functional teams to ensure service excellence across hospitality and workplace support functions.

The ideal candidate has 5+ years in workplace services or hospitality, strong leadership, and a proven ability to manage client relationships and budgets while delivering a white-glove