National Digital Pathology Field Service Engineer (Remote)

Hbcu Connect, Llc; New York (NY); Remote; USD 47,000 - 58,000; Full time

Job summary

Leica Biosystems, a Danaher company, seeks a National Field Service Engineering Specialist / National Product Specialist in Digital Pathology to collaborate with product management and the responsible Business Unit, review and maintain instrument quality, and provide escalation support.

The role is field-based, focused in the Central/West region, offering up to 70% travel. It emphasizes training, professional development, and timely customer outcomes while enabling a remote work option.

Qualifications

• 3+ years of field service engineering and expert knowledge of Digital Pathology instruments.
• 1+ years of technical training experience in a classroom setting.
• Proven ability to apply strategic thinking to identify opportunities for improving customer outcomes, instrument performance, and service efficiency.

Responsibilities

• Provide advanced remote and onsite technical service and high-level support on Digital Pathology equipment within ISO, FDA, and budgetary guidelines.
• Act as liaison to the BU to communicate trends and issues, coordinating with internal colleagues and external customers within time guidelines.
• Mentor and train other team members to improve overall performance of the service organization.

Skills

Digital Pathology

Field service engineering

Technical training

Strategic thinking

Education

Associate degree

Job description

Leica Biosystems, a Danaher company, seeks a National Field Service Engineering Specialist / National Product Specialist in Digital Pathology to collaborate with product management and the responsible Business Unit, review and maintain instrument quality, and provide escalation support.

The role is field-based, focused in the Central/West region, offering up to 70% travel. It emphasizes training, professional development, and timely customer outcomes while enabling a remote work option.