Field Service Engineer II - Digital Pathology (Northeast)

Leica Biosystems; Jersey City (NJ); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k)

Job summary

Leica Biosystems, a Danaher operating company, seeks a Field Service Engineer to drive significant impact for Digital Pathology in the Northeast region. You will respond quickly to repairs, installations, and maintenance, providing on-site and remote support to minimize downtime and support revenue opportunities.

The role requires 3+ years of field service experience with mechanical, electromechanical, or instrumentation systems, plus a degree.

Qualifications

• Associate’s degree plus 3+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR equivalent military experience.
• Bachelor’s Degree and IT networking preferred.

Responsibilities

• Provide advanced remote and on-site escalation support of Digital Pathology Equipment to the North American Selling Unit, with the objectives of minimizing customer downtime and generating revenue opportunities, communicate trends and correct parts issues.
• Provide proactive technical support through the dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and the sharing of best practices
• Work collaboratively with product management and other relevant Business Unit departments to review and maintain instrument quality reporting. Proactively identify declining quality trends and develop potential countermeasures

Skills

Technical troubleshooting

Field service experience

Analytical skills

Education

Associate's degree

Bachelor's degree (IT networking preferred)

Job description

Leica Biosystems, a Danaher operating company, seeks a Field Service Engineer to drive significant impact for Digital Pathology in the Northeast region. You will respond quickly to repairs, installations, and maintenance, providing on-site and remote support to minimize downtime and support revenue opportunities.

The role requires 3+ years of field service experience with mechanical, electromechanical, or instrumentation systems, plus a degree.