National Accounts Operations Leader

ECS Group; Chesapeake (VA); On-site; USD 80,000 - 105,000; Full time

Job summary

ECS Group is seeking a National Accounts Administrative Manager to lead the National Accounts support team, drive service quality, and align processes across ECS locations.

You will coach staff, manage high-value client portfolios, and partner with Operations, Accounting, Marketing, Legal and executive leadership to meet client requirements. This role emphasizes continuous improvement, data-driven reporting, and a collaborative, customer-focused culture.

Qualifications

• 10 years of related experience.
• High school diploma or GED required; a BS is preferred.
• Valid driver's license if driving for ECS subsidiary.
• Proven leadership and organizational abilities.
• Strong commitment to team-building and staff development.
• Proficiency with MS Office (Word, Excel, PowerPoint) and database management.
• Strong oral and written communication skills and ability to understand client needs.

Responsibilities

• Lead, coach, and develop the National Accounts Administrative Support Team, including workload management, performance monitoring, scheduling, onboarding, and training.
• Assign and prioritize administrative support requests to ensure timely service delivery.
• Maintain and improve National Accounts processes, SOPs, training materials, and reference guides.
• Identify process gaps and implement continuous improvement initiatives to increase efficiency and accountability.
• Oversee National Accounts administrative operations, ensuring data accuracy and current client information.
• Manage high-maintenance accounts receivable portfolios, including oversight of collections and aging.
• Coordinate and maintain client vendor programs, onboarding requirements, and external account setup platforms (Ariba, Coupa, Procore, Kahua, etc.).
• Monitor team productivity, service levels, account activity, and operational performance metrics.
• Partner with Operations, Accounting, Marketing, Legal, and Executive Leadership to support National Account objectives.
• Communicate process changes, priorities, deadlines across the organization.
• Support contract administration, account transitions, client reporting, and special projects.
• Prepare operational reports, dashboards, and leadership updates while identifying trends, risks, and opportunities.
• Promote a collaborative, customer-focused culture and support change management initiatives.
• Ensure consistent execution of National Account requirements and best practices across ECS locations.

Skills

Leadership

Organizational abilities

Team development

Multi-tasking

MS Office

Communication skills

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related field

High school diploma or GED

Tools

Database management

Ariba/Coupa/Procore

Job description

ECS Group is seeking a National Accounts Administrative Manager to lead the National Accounts support team, drive service quality, and align processes across ECS locations.

You will coach staff, manage high-value client portfolios, and partner with Operations, Accounting, Marketing, Legal and executive leadership to meet client requirements. This role emphasizes continuous improvement, data-driven reporting, and a collaborative, customer-focused culture.