National Accounts Administrative Manager

ECS Group; Chesapeake (VA); On-site; USD 80,000 - 105,000; Full time

Job summary

ECS Group is seeking a National Accounts Administrative Manager to lead the National Accounts support team, drive service quality, and align processes across ECS locations.

You will coach staff, manage high-value client portfolios, and partner with Operations, Accounting, Marketing, Legal and executive leadership to meet client requirements. This role emphasizes continuous improvement, data-driven reporting, and a collaborative, customer-focused culture.

Qualifications

• 10 years of related experience.
• High school diploma or GED required; a BS is preferred.
• Valid driver's license if driving for ECS subsidiary.
• Proven leadership and organizational abilities.
• Strong commitment to team-building and staff development.
• Proficiency with MS Office (Word, Excel, PowerPoint) and database management.
• Strong oral and written communication skills and ability to understand client needs.

Responsibilities

• Lead, coach, and develop the National Accounts Administrative Support Team, including workload management, performance monitoring, scheduling, onboarding, and training.
• Assign and prioritize administrative support requests to ensure timely service delivery.
• Maintain and improve National Accounts processes, SOPs, training materials, and reference guides.
• Identify process gaps and implement continuous improvement initiatives to increase efficiency and accountability.
• Oversee National Accounts administrative operations, ensuring data accuracy and current client information.
• Manage high-maintenance accounts receivable portfolios, including oversight of collections and aging.
• Coordinate and maintain client vendor programs, onboarding requirements, and external account setup platforms (Ariba, Coupa, Procore, Kahua, etc.).
• Monitor team productivity, service levels, account activity, and operational performance metrics.
• Partner with Operations, Accounting, Marketing, Legal, and Executive Leadership to support National Account objectives.
• Communicate process changes, priorities, deadlines across the organization.
• Support contract administration, account transitions, client reporting, and special projects.
• Prepare operational reports, dashboards, and leadership updates while identifying trends, risks, and opportunities.
• Promote a collaborative, customer-focused culture and support change management initiatives.
• Ensure consistent execution of National Account requirements and best practices across ECS locations.

Skills

Leadership

Organizational abilities

Team development

Multi-tasking

MS Office

Communication skills

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related field

High school diploma or GED

Tools

Database management

Ariba/Coupa/Procore

Job description

Responsibilities

The National Accounts Administrative Manager leads the National Accounts support team, overseeing daily operations, team development, service delivery, and process improvement. Collaborates across departments to ensure consistent execution of client requirements and best practices across all ECS locations.

Responsibilities

• Lead, coach, and develop the National Accounts Administrative Support Team, including workload management, performance monitoring, scheduling, onboarding, and training
• Assign and prioritize administrative support requests to ensure timely and consistent service delivery
• Maintain and improve National Accounts processes, procedures, SOPs, training materials, and reference guides
• Identify process gaps and implement continuous improvement initiatives to increase efficiency, consistency, and accountability
• Oversee National Accounts administrative operations, ensuring account data, project tracking, reporting, and client information remain accurate and current
• Manage high-maintenance accounts receivable portfolios, including oversight of collection efforts, aging receivables, escalations, and payment issue resolution
• Coordinate and maintain client vendor programs, onboarding requirements, and external client account setup platforms (Ariba, Coupa, Textura, Procore, Kahua, and similar systems)
• Monitor team productivity, service levels, account activity, and operational performance metrics
• Partner with Operations, Accounting, Marketing, Legal, and Executive Leadership to support National Account objectives and client requirements
• Communicate process changes, priorities, expectations, and deadlines across the organization
• Support contract administration, account transitions, client reporting, and special projects
• Prepare operational reports, dashboards, and leadership updates while identifying trends, risks, and improvement opportunities
• Promote a collaborative, customer-focused culture and support organizational change management initiatives
• Ensure consistent execution of National Account requirements and best practices across all ECS locations

Qualifications

Required Qualifictions

• 10 years of related experience
• High school diploma or GED required
  • BS in Business Administration, Marketing, Communications, or related field preferred
• If driving for, or on behalf of, any ECS subsidiary, a valid driver's license is required
• Proven leadership and organizational abilities
• Strong commitment to team-building and staff development
• Dependable, detail-oriented, and organized
• Ability to multi-task and meet deadlines
• Proficiency with MS Office (Word, Excel, Power Point), and database management
• Strong oral and written communication skills, including the ability to proofread technical proposals and statements of qualifications
• Ability to quickly understand our service lines and client needs is required

The expected pay range for this role and location is $80,000 - $105,000/year. The final agreed-upon compensation will be determined based on specific location and other individual qualifications.

About Us

ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and building science + infrastructure consulting services. We are employee-owned with more than 3,200 employees in 125 offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #144 in Engineering News-Record’s Top 200 Environmental Firms (October 2026) and #38 in Zweig Group’s Hot Firm List (June 2026). For additional information about ECS, visit: www.ecslimited.com.

ECS is an Equal Opportunity Employer. To learn more, click here.