National Accounts Operations Lead

ECS Corporate Services, LLC; Richmond (VA); On-site; USD 80,000 - 105,000; Full time

Job summary

ECS Group of Companies is seeking a National Accounts Administrative Manager to lead the support team, drive service delivery, and improve processes across ECS locations. You will oversee account data, reporting, and collaboration with Operations, Accounting, Marketing, Legal, and executives.

The role requires strong leadership, expert MS Office skills, and a track record of optimizing administrative operations within national accounts.

Qualifications

• Minimum 10 years of related experience in administrative leadership roles.
• High school diploma or GED required; a BS in Business Administration, Marketing, Communications, or related field preferred.
• Proven leadership and organizational abilities, and strong coaching skills.
• Proficiency with MS Office (Word, Excel, PowerPoint) and database management.

Responsibilities

• Lead, coach, and develop the National Accounts Administrative Support Team, including workload management, performance monitoring, scheduling, onboarding, and training.
• Assign and prioritize administrative support requests to ensure timely and consistent service delivery.
• Maintain and improve National Accounts processes, procedures, SOPs, training materials, and reference guides.
• Identify process gaps and implement continuous improvement initiatives to increase efficiency, consistency, and accountability.
• Oversee National Accounts administrative operations, ensuring account data, project tracking, reporting, and client information remain accurate.
• Coordinate and maintain client vendor programs, onboarding requirements, and external client account setup platforms (Ariba, Coupa, Textura, Procore, Kahua, and similar systems).
• Monitor team productivity, service levels, account activity, and operational performance metrics.
• Partner with Operations, Accounting, Marketing, Legal, and Executive Leadership to support National Account objectives and client requirements.
• Communicate process changes, priorities, expectations, and deadlines across the organization.
• Support contract administration, account transitions, client reporting, and special projects.
• Prepare operational reports, dashboards, and leadership updates while identifying trends, risks, and improvement opportunities.
• Promote a collaborative, customer-focused culture and support organizational change management initiatives.
• Ensure consistent execution of National Account requirements and best practices across all ECS locations.

Skills

Leadership

Team development

MS Office

Communication

Multi-tasking

Organizational skills

Education

High school diploma or GED

BS in Business Administration

Tools

Database management

Job description

ECS Group of Companies is seeking a National Accounts Administrative Manager to lead the support team, drive service delivery, and improve processes across ECS locations. You will oversee account data, reporting, and collaboration with Operations, Accounting, Marketing, Legal, and executives.

The role requires strong leadership, expert MS Office skills, and a track record of optimizing administrative operations within national accounts.