National Accounts Admin & Process Improvement Lead

ECS Group of Companies; Chesapeake (VA); On-site; USD 80,000 - 105,000; Full time

Job summary

ECS Group of Companies in Chesapeake, VA is seeking a National Accounts Administrative Manager to lead the support team, oversee daily operations, and drive process improvements across locations. The role emphasizes ensuring accurate data, timely service delivery, and strong cross-functional collaboration.

Responsibilities include managing workload, developing staff, maintaining SOPs, and steering continuous improvement initiatives.

Qualifications

• 10 years of related experience.
• High school diploma or GED required.
• BS in Business Administration, Marketing, Communications, or related field preferred.
• If driving for ECS subsidiary, a valid driver's license is required.
• Proven leadership and organizational abilities.
• Strong commitment to team-building and staff development.
• Dependable, detail-oriented, and organized.
• Ability to multi-task and meet deadlines.
• Proficiency with MS Office (Word, Excel, PowerPoint) and database management.
• Strong oral and written communication skills, including proofreading proposals.

Responsibilities

• Lead, coach, and develop the National Accounts Administrative Support Team, including workload management, performance monitoring, scheduling, onboarding, and training.
• Assign and prioritize administrative support requests to ensure timely and consistent service delivery.
• Maintain and improve National Accounts processes, SOPs, training materials, and reference guides.
• Identify process gaps and implement continuous improvement initiatives to increase efficiency and accountability.
• Oversee administrative operations, ensuring account data, project tracking, reporting, and client information remain accurate.
• Manage accounts receivable portfolios, including collections oversight, aging, escalations, and payment issue resolution.
• Coordinate client vendor programs, onboarding requirements, and external client account setup platforms (Ariba, Coupa, Textura, Procore, Kahua).
• Monitor team productivity, service levels, account activity, and operational performance metrics.
• Partner with Operations, Accounting, Marketing, Legal, and Executive Leadership to support National Accounts objectives.
• Communicate process changes, priorities, expectations, and deadlines across the organization.
• Support contract administration, account transitions, client reporting, and special projects.
• Prepare operational reports, dashboards, and leadership updates while identifying trends, risks, and improvement opportunities.
• Promote a collaborative, customer-focused culture and support change management initiatives.
• Ensure consistent execution of National Account requirements and best practices across ECS locations.

Skills

Leadership

Team building

Multitasking

Written and verbal communication

MS Office

Database management

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Tools

MS Office Suite

Database Management

Job description

ECS Group of Companies in Chesapeake, VA is seeking a National Accounts Administrative Manager to lead the support team, oversee daily operations, and drive process improvements across locations. The role emphasizes ensuring accurate data, timely service delivery, and strong cross-functional collaboration.

Responsibilities include managing workload, developing staff, maintaining SOPs, and steering continuous improvement initiatives.