National Accounts Operations Manager

ECS Group; Richmond (VA); On-site; USD 80,000 - 105,000; Full time

Job summary

ECS Group is seeking a National Accounts Administrative Manager in Richmond, VA to lead the support team, optimize processes, and uphold client requirements across ECS locations. The role focuses on data integrity, account management, and continuous improvement.

Responsibilities include coaching, workload management, and coordinating with Operations, Accounting, Marketing, Legal, and Leadership to achieve national objectives. Strong leadership and MS Office skills are essential.

Qualifications

• Must have 10 years of related experience in a senior administrative role.
• Bachelor's degree in a related field preferred.
• Valid driver’s license required if driving for ECS.
• Proven leadership and organizational abilities.
• Strong commitment to team-building and staff development.
• Ability to multi-task and meet deadlines.
• Proficiency with MS Office and database management.
• Excellent written and verbal communication skills.

Responsibilities

• Lead, coach, and develop the National Accounts Administrative Support Team, including workload management, performance monitoring, scheduling, onboarding, and training.
• Assign and prioritize administrative support requests to ensure timely and consistent service delivery.
• Maintain and improve National Accounts processes, procedures, SOPs, training materials, and reference guides.
• Identify process gaps and implement continuous improvement initiatives to increase efficiency, consistency, and accountability.
• Oversee National Accounts administrative operations, ensuring account data, project tracking, reporting, and client information remain accurate and current.
• Manage high-maintenance accounts receivable portfolios, including oversight of collection efforts, aging receivables, escalations, and payment issue resolution.
• Coordinate and maintain client vendor programs, onboarding requirements, and external client account setup platforms (Ariba, Coupa, Textura, Procore, Kahua, and similar systems).
• Monitor team productivity, service levels, account activity, and operational performance metrics.
• Partner with Operations, Accounting, Marketing, Legal, and Executive Leadership to support National Account objectives and client requirements.
• Communicate process changes, priorities, expectations, and deadlines across the organization.
• Support contract administration, account transitions, client reporting, and special projects.
• Prepare operational reports, dashboards, and leadership updates while identifying trends, risks, and improvement opportunities.
• Promote a collaborative, customer-focused culture and support organizational change management initiatives.
• Ensure consistent execution of National Account requirements and best practices across all ECS locations.

Skills

Leadership

Team development

Process improvement

MS Office proficiency

Communication skills

Multi-tasking

Education

BS in Business Administration or related field

High school diploma or GED

Tools

MS Office (Word, Excel, PowerPoint)

Database management

Job description

ECS Group is seeking a National Accounts Administrative Manager in Richmond, VA to lead the support team, optimize processes, and uphold client requirements across ECS locations. The role focuses on data integrity, account management, and continuous improvement.

Responsibilities include coaching, workload management, and coordinating with Operations, Accounting, Marketing, Legal, and Leadership to achieve national objectives. Strong leadership and MS Office skills are essential.