National Accounts Admin & Operations Leader

ECS Corporate Services, LLC; Chesapeake (VA); On-site; USD 80,000 - 105,000; Full time

Job summary

ECS Group of Companies leads a National Accounts Administrative team to ensure consistent service delivery across locations. The National Accounts Administrative Manager will coach the team, manage workload, and improve processes to meet client requirements and best practices.

The role involves coordinating with Operations, Accounting, Marketing, Legal, and Executive Leadership, overseeing data accuracy, AR portfolios, and vendor onboarding for platforms like Ariba and Coupa.

Qualifications

• 10 years of related experience.
• BS in Business Administration, Marketing, Communications, or related field preferred.
• Valid driver’s license if driving for ECS subsidiary.
• Proven leadership and organizational abilities.
• Strong commitment to team-building and staff development.
• Dependable, detail-oriented, and organized.
• Ability to multi-task and meet deadlines.
• Proficiency with MS Office (Word, Excel, Power Point), and database management.
• Strong oral and written communication skills, including proofreading proposals.
• Ability to quickly understand our service lines and client needs.

Responsibilities

• Lead, coach, and develop the National Accounts Administrative Support Team.
• Assign and prioritize administrative requests to ensure timely service.
• Maintain and improve National Accounts processes, SOPs, and training materials.
• Identify process gaps and drive continuous improvement initiatives.
• Oversee account data, project tracking, reporting, and client information accuracy.
• Manage high-maintenance accounts receivable portfolios and collections oversight.
• Coordinate client vendor programs and onboarding requirements across platforms.
• Monitor productivity, service levels, and operational performance metrics.
• Partner with Operations, Accounting, Marketing, Legal, and Leadership to support objectives.
• Communicate process changes, priorities, and deadlines across the organization.
• Support contract administration, account transitions, and special projects.
• Prepare operational reports and leadership updates, identifying trends and risks.
• Promote a collaborative, customer-focused culture and change management.
• Ensure consistent execution of National Account requirements across ECS.

Skills

Leadership

Team development

Process improvement

Client relations

Project reporting

MS Office

Written communication

Time management

Attention to detail

Education

BS in Business Administration

HS diploma or GED

Tools

Ariba

Coupa

Textura

Procore

Kahua

Job description

ECS Group of Companies leads a National Accounts Administrative team to ensure consistent service delivery across locations. The National Accounts Administrative Manager will coach the team, manage workload, and improve processes to meet client requirements and best practices.

The role involves coordinating with Operations, Accounting, Marketing, Legal, and Executive Leadership, overseeing data accuracy, AR portfolios, and vendor onboarding for platforms like Ariba and Coupa.