Senior National Accounts Operations Lead

ECS Group of Companies; Richmond (VA); Presencial; USD 80.000 - 105.000; Jornada completa

Descripción de la vacante

ECS Group of Companies, based in Richmond, VA, seeks a National Accounts Administrative Manager to lead the support team, optimize processes, and ensure consistency across ECS locations.

The role manages administrative operations, AR portfolios, and client vendor programs while collaborating with senior leaders to meet client requirements and drive efficiency. Salary ranges reflect location and qualifications.

Formación

• 10+ years of related experience in admin or national accounts
• High school diploma or GED required
• BS in Business Administration, Marketing, Communications, or related field preferred
• Valid driver's license if driving for ECS subsidiary
• Proven leadership and organizational abilities
• Detail-oriented, dependable and able to multi-task while meeting deadlines
• Proficiency with MS Office and database management systems

Responsabilidades

• Lead, coach, and develop the National Accounts Administrative Support Team
• Prioritize administrative requests for timely service delivery
• Maintain and improve national accounts processes, SOPs, and training materials
• Identify process gaps and drive continuous improvement initiatives
• Oversee account data, project tracking, and client information accuracy
• Manage accounts receivable activities, aging, escalations, and collections
• Coordinate client vendor programs and onboarding on systems (Ariba, Coupa, Textura, Procore, Kahua)
• Monitor team productivity, service levels, and performance metrics
• Collaborate with Operations, Accounting, Marketing, Legal and leadership
• Communicate process changes and deadlines across the organization
• Support contract administration, transitions, reporting, and special projects
• Prepare operational dashboards and leadership updates; identify risks and opportunities
• Promote a collaborative, customer-focused culture and change management across ECS locations
• Ensure consistent execution of National Account requirements across locations

Conocimientos

Leadership

Organizational skills

Communication

Multi-tasking

Team building

Educación

BS in Business Administration / Marketing / Communications

High school diploma or GED

Herramientas

MS Office

Database management

Descripción del empleo

ECS Group of Companies, based in Richmond, VA, seeks a National Accounts Administrative Manager to lead the support team, optimize processes, and ensure consistency across ECS locations.

The role manages administrative operations, AR portfolios, and client vendor programs while collaborating with senior leaders to meet client requirements and drive efficiency. Salary ranges reflect location and qualifications.