Customer Experience & Sales Liaison Specialist

WM; Santa Fe (NM); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid vacation

Paid holidays

Personal days

Job summary

WM seeks a Specialist, Corporate Services to support the National Account program with consistent, high‑quality customer experience across the assigned book of business. The role functions as the CX liaison, maintaining connectivity between the sales team and clients, including NAM and PM, and documenting interactions for follow‑ups.

The position focuses on advocating for clients, coordinating reporting and services, and collaborating with internal teams to improve service delivery and customer

Qualifications

• Bachelor's degree or equivalent experience in related field.
• 4 years of relevant work experience preferred.
• 1 year of relevant work experience in addition to education requirement.

Responsibilities

• Assist NAM and PM in executing new program initiatives including renewals, growth, acquisitions, and service additions.
• Service concurrent customer interactions via email and calls, ensuring high-quality support and timely follow-up.
• Document interactions in Salesforce and escalate issues to the appropriate WM teams to maintain service level.

Skills

Relationship management

Sales

Business administration

Education

Bachelor's Degree in relationship management, sales, marketing, business administration or in lieu of degree

Job description

WM seeks a Specialist, Corporate Services to support the National Account program with consistent, high‑quality customer experience across the assigned book of business. The role functions as the CX liaison, maintaining connectivity between the sales team and clients, including NAM and PM, and documenting interactions for follow‑ups.

The position focuses on advocating for clients, coordinating reporting and services, and collaborating with internal teams to improve service delivery and customer