National Accounts CX & Programs Specialist

WM; Pierre (SD); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) match

Paid vacation and holidays

Stock purchase plan

Job summary

WM is seeking a Specialist, Corporate Services to support the National Account program with consistent, high-quality customer experience across the book of business. The role acts as a customer advocate and internal liaison, coordinating follow-up and coordinating with sales teams to maintain connectivity and service delivery.

The ideal candidate will document interactions, escalate issues as needed, and assist with quarterly reviews and client-specific reporting.

Qualifications

• Bachelor's degree in relationship management, sales, marketing, business administration or equivalent.
• 4 years of relevant work experience in addition to education requirement.
• 1 year of relevant work experience.

Responsibilities

• Support execution of WM's National Account program across the assigned book of business.
• Serve as Customer Experience liaison and document interactions in Salesforce.
• Coordinate follow-up and support program initiatives to strengthen service delivery and customer satisfaction.
• Attend QBRs with NAM/PM and provide data and feedback.
• Set up client users and provide customer training on WM tools and portals.

Skills

Relationship management

Sales

Customer experience

Communication

Cross-functional collaboration

Education

Bachelor's Degree

High School Diploma or GED

Tools

Salesforce

MS Office

Job description

WM is seeking a Specialist, Corporate Services to support the National Account program with consistent, high-quality customer experience across the book of business. The role acts as a customer advocate and internal liaison, coordinating follow-up and coordinating with sales teams to maintain connectivity and service delivery.

The ideal candidate will document interactions, escalate issues as needed, and assist with quarterly reviews and client-specific reporting.