Client Experience & Corporate Services Liaison

WM; Harrisburg (Dauphin County); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) match

Paid time off

Job summary

WM is seeking a Specialist, Corporate Services to support the execution of the National Account program and deliver consistent, high-quality customer experience across assigned books of business.

The role functions as a Customer Experience liaison, documenting interactions, coordinating follow-up, and partnering with the sales team, NAM, and PM to strengthen service delivery and client connectivity within the WM network.

Qualifications

• Bachelor's Degree in relationship management, sales, marketing, business administration or in lieu of degree.
• High School Diploma or GED with 4 years of relevant work experience.
• 1 year of relevant work experience (in addition to education requirement).

Responsibilities

• Assist NAM and PM in execution of new program initiatives including right sizing, renewals, growth, acquisitions, mergers, and new services.
• Serve as a Customer Experience liaison, handling inbound emails/tasks and coordinating follow-up actions to ensure high-quality support.
• Document interactions in Salesforce and resolve issues by engaging appropriate WM departments and escalation paths.
• Support client forums, client-specific reporting, and onboarding of new client users.

Skills

Relationship management

Sales

Marketing

Business administration

Education

Bachelor's Degree (related field)

High School Diploma or GED + 4 years of relevant experience

1 year of relevant work experience

Job description

WM is seeking a Specialist, Corporate Services to support the execution of the National Account program and deliver consistent, high-quality customer experience across assigned books of business.

The role functions as a Customer Experience liaison, documenting interactions, coordinating follow-up, and partnering with the sales team, NAM, and PM to strengthen service delivery and client connectivity within the WM network.