National Accounts & Client Services Operations Lead

Rentokil Pest Control North America; Harrisburg (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Tuition Reimbursement

Day 1 benefits enrollment

Job summary

Rentokil Pest Control North America is hiring for National Accounts, Client Services Operations Administrators to manage inbound/outbound customer inquiries and ensure service standards. You will collaborate across departments to resolve complex issues and improve processes, with a focus on client satisfaction and timely responses.

The role requires 3–5 years of client management experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• College degree preferred but equivalent work experience is acceptable.
• 3-5 years client management experience.
• Experience working in sales and billing is helpful.
• Must have and express a sense of urgency when dealing with client and partner concerns.
• Strategic and innovative thinking skills.
• Experience in project management, project or peer leadership, customer service, and conflict resolution.
• Strong written and verbal communication skills.
• Organizational and project management skills.
• Ability to multitask.
• Detail-oriented.
• Ability to learn new business unit software programs as needed.

Responsibilities

• Communication regarding assigned accounts to field and our subcontractors.
• Owns the communication of requested process improvements from assigned customers.
• Escalates customers' issues to an appropriate level within the company as needed.
• Resolves customers' pain points of clients.
• Proactively looks for failure/potential failure, correcting them before the customers notice.
• Work schedule may be 40+ hours per week and may include working on weekends as needed.
• Builds expertise in assigned verticals.
• Collaborates with internal departments, service branches, and technical and operations managers to facilitate the resolution of complex administrative and service issues to ensure customer satisfaction.

Skills

Client management

Written communication

Verbal communication

Organizational skills

Project management

Detail oriented

Education

High school diploma

College degree preferred

Job description

Rentokil Pest Control North America is hiring for National Accounts, Client Services Operations Administrators to manage inbound/outbound customer inquiries and ensure service standards. You will collaborate across departments to resolve complex issues and improve processes, with a focus on client satisfaction and timely responses.

The role requires 3–5 years of client management experience, strong communication, and the ability to multitask in a fast-paced environment.