National Accounts & Client Services Operations Lead

Rentokil Pest Control Ltd.; Pennsylvania; Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Rentokil Pest Control Ltd. in the United States is hiring a National Accounts Client Services Administrator to manage inbound/outbound inquiries, implement policies, and uphold service standards across assigned accounts.

You will collaborate with field teams, subcontractors, and internal departments to resolve complex issues and drive process improvements, ensuring high customer satisfaction. The role may require 40+ hours and weekend work as needed.

Qualifikationen

• 3-5 years client management experience.
• Strong written and verbal communication skills.
• Experience in sales and billing is helpful.

Aufgaben

• Communication regarding assigned accounts to field and our subcontractors.
• Owns the communication of requested process improvements from assigned customers.
• Escalates customers' issues to an appropriate level within the company as needed.
• Resolves customers' pain points of clients.
• Proactively looks for failure/potential failure, correcting them before the customers notice.
• Work schedule may be 40+ hours per week and may include working on weekends as needed.

Kenntnisse

Client management

Communication

Conflict resolution

Project management

Organizational skills

Strategic thinking

Time management

Billing experience

Ausbildung

High school diploma

College degree preferred

Jobbeschreibung

Rentokil Pest Control Ltd. in the United States is hiring a National Accounts Client Services Administrator to manage inbound/outbound inquiries, implement policies, and uphold service standards across assigned accounts.

You will collaborate with field teams, subcontractors, and internal departments to resolve complex issues and drive process improvements, ensuring high customer satisfaction. The role may require 40+ hours and weekend work as needed.