National Accounts Client Services Lead

Terminix; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Rentokil North America, Inc. is seeking a National Accounts, Client Services Operations Administrator in the United States.

You will manage inbound/outbound inquiries for assigned accounts, implement policies, and ensure service standards across field teams and subcontractors. The role requires 3-5 years of client management experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• 3-5 years client management experience.
• Experience in sales and billing is helpful.
• Must have and express a sense of urgency when dealing with client and partner concerns.
• Strong written and verbal communication skills.
• Organizational and project management skills.
• Ability to multitask and learn new business unit software programs as needed.

Responsibilities

• Communication regarding assigned accounts to field and our subcontractors.
• Owns the communication of requested process improvements from assigned customers.
• Escalates customers’ issues to an appropriate level within the company as needed.
• Resolves customers’ pain points of clients.
• Proactively looks for failure/potential failure, correcting them before the customers notice.
• Work schedule may be 40+ hours per week and may include working on weekends as needed.
• Builds expertise in assigned verticals.
• Collaborates with internal departments, service branches, and technical and operations managers to facilitate the resolution of complex administrative and service issues to ensure customer satisfaction.

Skills

Client management

Communication

Project management

Organizational skills

Multitasking

Detail-oriented

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Billing systems

Job description

Rentokil North America, Inc. is seeking a National Accounts, Client Services Operations Administrator in the United States.

You will manage inbound/outbound inquiries for assigned accounts, implement policies, and ensure service standards across field teams and subcontractors. The role requires 3-5 years of client management experience, strong communication, and the ability to multitask in a fast-paced environment.