National Accounts Client Services Director, Strategic Growth

MetLife; Dallas (TX); On-site; USD 125,000 - 140,000; Full time

Job summary

MetLife is seeking a Client Services Director within Group Benefits in the United States. You will lead strategic delivery of client service operations, ensuring exceptional customer experiences and operational excellence for a portfolio of large, complex clients.

You’ll be responsible for day-to-day account management, risk resolution, and continuous improvement, while collaborating with internal teams and brokers to drive growth and profitability.

Qualifications

• 5-7 years of leadership experience in client services or similar.
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Responsibilities

• Provides strategic leadership and oversight of client service operations, ensuring timely, accurate delivery of all customer-facing services and deliverables.
• Builds and maintains strong relationships with customers and brokers, proactively addressing needs and driving customer satisfaction.
• Serves as the primary owner of day-to-day account management, identifying operational risks, resolving issues, and implementing continuous improvement opportunities.
• Collaborates across internal teams and external partners to ensure seamless service delivery and achievement of client objectives.
• Contributes to business growth and profitability through financial stewardship, strategic planning, participation in RFPs and client presentations, and maintaining accurate operational reporting and data.

Skills

Strategic leadership

Project management

Problem-solving

Analytical thinking

Cross-functional collaboration

AI tools use

Communication skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

MetLife is seeking a Client Services Director within Group Benefits in the United States. You will lead strategic delivery of client service operations, ensuring exceptional customer experiences and operational excellence for a portfolio of large, complex clients.

You’ll be responsible for day-to-day account management, risk resolution, and continuous improvement, while collaborating with internal teams and brokers to drive growth and profitability.