National Account Client Services Consultant

MetLif; Bridgewater Township (NJ); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Stock-based incentives

Job summary

MetLife seeks a Client Services Consultant to manage National Account clients across the Mid-Atlantic. You will lead implementation and ongoing service across multiple product lines, building strong relationships with employers, brokers, and partners to deliver high-quality experiences.

This role emphasizes cross-functional collaboration, prioritization, and customer focus, with opportunities for incentive compensation and stock-based rewards.

Qualifications

• College degree required; relevant work in service or accounts.
• Experience in customer service, account management or project management.
• Ability to prioritize competing responsibilities.
• Experience with MS Office and AI-enabled tools.

Responsibilities

• Manage National Account clients end-to-end from implementation through ongoing service.
• Serve as the primary contact, building strong relationships and ensuring high-quality service.
• Oversee and coordinate account and project activities with on-time delivery.
• Collaborate cross-functionally to deliver seamless client support.

Skills

Customer service

Account management

Project management

Prioritization

AI tools familiarity

Education

College degree

Tools

Microsoft Office

AI-enabled tools

Job description

MetLife seeks a Client Services Consultant to manage National Account clients across the Mid-Atlantic. You will lead implementation and ongoing service across multiple product lines, building strong relationships with employers, brokers, and partners to deliver high-quality experiences.

This role emphasizes cross-functional collaboration, prioritization, and customer focus, with opportunities for incentive compensation and stock-based rewards.