Strategic Benefits Account Manager

MetLif; St. Louis (MO); On-site; USD 75,000 - 85,000; Full time

Job summary

MetLife in the United States seeks an Account Manager to deliver exceptional service and stewardship for Regional Business customers and broker partners. You will be the primary contact for clients, supporting retention and growth while collaborating with Sales, Underwriting, Implementation, and Service teams.

You will build trusted relationships with employers and brokers, influence outcomes, and help clients maximize the value of their employee benefits programs while supporting MetLife's

Qualifications

• 3+ years of related business experience in account management, customer service, or relationship management.
• Demonstrated ability to build strong relationships with brokers, customers, and internal business partners, with excellent communication, presentation, problem-solving, and organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and CRM platforms, with the ability to analyze data, identify opportunities, and develop strategic account plans.
• Must obtain required Life and Accident & Health State Licenses within the first 3 months of employment.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.
• High school diploma or equivalent.

Responsibilities

• Serve as the primary relationship manager for broker partners, building trusted relationships and delivering a consistently exceptional service experience.
• Lead broker engagement activities, including stewardship meetings, renewal discussions, and strategic planning to support client retention and growth.
• Partner with Account Executives, Underwriters, and internal stakeholders to develop and execute strategies that drive customer satisfaction, persistency, and profitable growth.
• Identify opportunities to expand business through cross-sell, re-enrollment, and value-added solutions that address broker and customer needs.
• Facilitate the timely resolution of service issues and complex customer concerns while providing proactive communication, advocacy, and support for broker partners.

Skills

Relationship management

Communication skills

CRM platforms

Microsoft Office

Data analysis

Licenses within 3 months

AI tools experience

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Salesforce

Job description

MetLife in the United States seeks an Account Manager to deliver exceptional service and stewardship for Regional Business customers and broker partners. You will be the primary contact for clients, supporting retention and growth while collaborating with Sales, Underwriting, Implementation, and Service teams.

You will build trusted relationships with employers and brokers, influence outcomes, and help clients maximize the value of their employee benefits programs while supporting MetLife's