National Account Tech Services Lead — Remote/Travel

Carrier; Florida; Hybrid; USD 96,000 - 192,000; Full time

Job summary

Carrier Global Corporation seeks an Experienced National Account Service Manager to work remotely with extensive regional and national travel. You will train customers on product functions and manage goodwill, while guiding improvements in performance metrics.

The role requires travel up to 60% across all U.S. states, close collaboration with engineering and quality teams, and engagement with senior leadership at key accounts to address service needs.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred; EPA 608 Certification advantageous.
• Experience: 3+ years managing an end-user technical relationship; 2+ years with electrical, mechanical, or refrigeration systems.

Responsibilities

• Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support.
• Maintain regular engagement with senior leadership at customer accounts to address service needs and build strong relationships.
• Analyze service performance data to identify trends and implement improvement opportunities.
• Drive customer satisfaction through expert technical guidance and proactive problem-solving.
• Collaborate closely with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues.

Education

High School Diploma or GED

Bachelor’s degree

EPA 608 Certification

Tools

Microsoft Office Applications

Job description

Carrier Global Corporation seeks an Experienced National Account Service Manager to work remotely with extensive regional and national travel. You will train customers on product functions and manage goodwill, while guiding improvements in performance metrics.

The role requires travel up to 60% across all U.S. states, close collaboration with engineering and quality teams, and engagement with senior leadership at key accounts to address service needs.