National Account Technical Services Manager (Remote)

C01 Carrier Corporation; Florida; Hybrid; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health Care Benefits: Medical, Dental,

Retirement Benefits

Paid time off and holidays

Job summary

Carrier Global Corporation is seeking an Experienced National Account Service Manager who will work remotely to support national accounts with proactive service, training, and issue resolution. The role emphasizes collaboration with engineering, manufacturing, and quality teams to deliver timely solutions.

Responsibilities include serving as the primary technical liaison, engaging senior leadership at customer accounts, and driving improvements in service performance and customer satisfaction

Qualifications

• 3+ years managing an end-user technical relationship.
• 2+ years in electrical, mechanical, or refrigeration systems.
• Quiet remote workspace with high-speed internet.
• Willing to travel up to 60% nationwide via company vehicle/air travel.
• Must reside within driving distance of a major commercial airport.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support.
• Maintain regular engagement with senior leadership at customer accounts to address service needs and build strong relationships.
• Analyze service performance data to identify trends and implement improvement opportunities.
• Drive customer satisfaction through expert technical guidance and proactive problem-solving.
• Collaborate with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues.

Skills

End-user tech relationship

Travel readiness

Relationship management

Communication with senior leadership

Problem solving

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Carrier Global Corporation is seeking an Experienced National Account Service Manager who will work remotely to support national accounts with proactive service, training, and issue resolution. The role emphasizes collaboration with engineering, manufacturing, and quality teams to deliver timely solutions.

Responsibilities include serving as the primary technical liaison, engaging senior leadership at customer accounts, and driving improvements in service performance and customer satisfaction