Nashville Front Desk Guest Experience Specialist

Hampton Inn; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Life and Long/Short-Term Insurance

401(k) Retirement Plan

Supplemental Insurance Options

Travel Discounts

Professional Growth and Development

Job summary

The Hampton Inn Nashville Downtown Capitol View is seeking a warm, guest-oriented Front Desk associate to welcome travelers and set the tone for their Music City stay. You’ll greet guests, assist with check-in and check-out, and handle reservations with courtesy and accuracy.

In a city famed for live music and Southern hospitality, you’ll turn every interaction into a five-star memory, using clear English, tech-savvy check-ins, and a calm, proactive approach to service.

Qualifications

• Warmth and genuine passion for hospitality.
• Confidence with technology for check-ins, check-outs and transactions.
• Strong problem-solving and composure during hiccups.
• Polished, fluent English communication (spoken and written).
• Stamina to move, stand, and lift up to twenty pounds.

Responsibilities

• Welcome guests and provide warm, five-star service.
• Check guests in and out and manage reservations.
• Handle transactions with accuracy and courtesy.
• Maintain composure to resolve issues quickly and professionally.
• Assist guests with local information and directions.

Skills

Hospitality mindset

Guest service excellence

English communication

Technology proficiency

Problem solving

Physical stamina

Job description

The Hampton Inn Nashville Downtown Capitol View is seeking a warm, guest-oriented Front Desk associate to welcome travelers and set the tone for their Music City stay. You’ll greet guests, assist with check-in and check-out, and handle reservations with courtesy and accuracy.

In a city famed for live music and Southern hospitality, you’ll turn every interaction into a five-star memory, using clear English, tech-savvy check-ins, and a calm, proactive approach to service.