Front Desk Agent

Hampton Inn; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Life and Long/Short-Term Insurance

401(k) Retirement Plan

Supplemental Insurance Options

Travel Discounts

Professional Growth and Development

Job summary

The Hampton Inn Nashville Downtown Capitol View is seeking a warm, guest-oriented Front Desk associate to welcome travelers and set the tone for their Music City stay. You’ll greet guests, assist with check-in and check-out, and handle reservations with courtesy and accuracy.

In a city famed for live music and Southern hospitality, you’ll turn every interaction into a five-star memory, using clear English, tech-savvy check-ins, and a calm, proactive approach to service.

Qualifications

• Warmth and genuine passion for hospitality.
• Confidence with technology for check-ins, check-outs and transactions.
• Strong problem-solving and composure during hiccups.
• Polished, fluent English communication (spoken and written).
• Stamina to move, stand, and lift up to twenty pounds.

Responsibilities

• Welcome guests and provide warm, five-star service.
• Check guests in and out and manage reservations.
• Handle transactions with accuracy and courtesy.
• Maintain composure to resolve issues quickly and professionally.
• Assist guests with local information and directions.

Skills

Hospitality mindset

Guest service excellence

English communication

Technology proficiency

Problem solving

Physical stamina

Job description

First impressions are everything—and in a city built on unforgettable ones, yours will set the stage. Just steps from the neon glow of Broadway and the legendary stages where country music was born, you’ll be the welcoming voice and warm smile that turns travelers into fans of Music City before they’ve even reached their room.

This isn’t just checking guests in and out. It’s curating the very first note of their Nashville story. Whether it’s a family chasing the magic of the Ryman, a bachelorette crew ready to two-step the night away, or a road-weary business traveler craving swift, gracious service—you’ll have the power to make their stay sing.

What You’ll Bring to the Front Desk

• A natural warmth and genuine passion for hospitality that guests feel the moment they walk through the door.
• Confidence with technology—checking guests in and out, managing reservations, and handling transactions with accuracy and ease.
• Sharp problem-solving instincts and the composure to turn any hiccup into a five-star moment.
• Polished, fluent English communication skills—spoken and written.
• The stamina for a role that keeps you moving, standing, and occasionally lifting up to twenty pounds.

Why Nashville, Why Now

Downtown Nashville isn’t just a backdrop—it’s a rhythm. Working here means being part of a city that hums with live music, Southern hospitality, and a spirit of reinvention. You’ll be minutes from world-class dining, historic honky-tonks, and the electric energy that makes this city one of America’s most beloved destinations.

Perks That Hit the Right Note

• Medical, Dental, and Vision Coverage
• Life and Long/Short-Term Insurance
• 401(k) Retirement Plan
• Supplemental Insurance Options
• Professional Growth and Development Opportunities
• Travel Discounts
• Compensation Based on Experience

If you believe hospitality is an art form and every guest interaction is your canvas, we’d love to welcome you to our team—right here in the heart of Music City at the Hampton Inn Nashville Downtown Capitol View

Source: Hospitality Online