Guest Experience Specialist – Front Desk

DoubleTree by Hilton- Nashville Downtown; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Health insurance

Dental & vision insurance

401K match

Paid time off

Hotel discounts for friends & family

Job summary

SPIRE Hospitality operates the DoubleTree Nashville Downtown, inviting you to join the front desk team to deliver exceptional guest experiences in a bustling downtown Nashville setting. The role focuses on welcoming guests, handling check-in/check-out efficiently, and maintaining high service standards across all guest interactions.

Candidates should have at least a high school diploma and customer-service background; hotel software familiarity (OnQ) is a plus, with opportunities for growth

Qualifications

• High school diploma or equivalent.
• One year of front desk experience in hotels preferred.
• Experience with hotel PMS systems (OnQ) a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Front desk experience

Customer service

MS Office

MS Outlook

Telephone skills

Education

High school diploma

Tools

OnQ PMS

MS Office

Outlook

Job description

SPIRE Hospitality operates the DoubleTree Nashville Downtown, inviting you to join the front desk team to deliver exceptional guest experiences in a bustling downtown Nashville setting. The role focuses on welcoming guests, handling check-in/check-out efficiently, and maintaining high service standards across all guest interactions.

Candidates should have at least a high school diploma and customer-service background; hotel software familiarity (OnQ) is a plus, with opportunities for growth