NA Field Service Manager: Growth & Impact

RepliGen Corporation; East Windsor Hill (CT); On-site; USD 130,000 - 155,000; Full time

Benefits offered by this job

Bonus or commission

Equity opportunity

Comprehensive benefits

Job summary

Repligen seeks a Field Service Manager to lead a high-performing team of Field Service Engineers across North America, focusing on safe, compliant and efficient service delivery. You will partner with Commercial, Engineering and Quality to drive customer satisfaction and continuous improvement, while meeting service KPIs and revenue targets.

Ideal candidates have 5+ years in field service leadership, a BA/BS in a STEM field, and ability to travel within the region.

Qualifications

• Bachelor or higher in Engineering or Science required.
• 5 years of operations or field service leadership preferred.
• Proven experience leading a team and managing customer relationships.
• Willingness to travel within the designated North American region.
• Experience managing P&L or an operating budget is desirable.
• Service business mindset and strong problem-solving abilities.

Responsibilities

• Lead and develop a high-performing Field Service Engineer team across a North America territory.
• Drive operational excellence, customer satisfaction and financial performance.
• Collaborate with Commercial, Engineering, Quality and Product teams to support growth.
• Ensure health, safety and regulatory compliance for the field team and customers.
• Coordinate service readiness for new product introductions and installations.
• Optimize field service scheduling and capacity to meet demand.

Skills

Team leadership

Customer relationship management

Field service operations

Financial acumen

Education

BA/BS in Engineering or Science

Job description

Repligen seeks a Field Service Manager to lead a high-performing team of Field Service Engineers across North America, focusing on safe, compliant and efficient service delivery. You will partner with Commercial, Engineering and Quality to drive customer satisfaction and continuous improvement, while meeting service KPIs and revenue targets.

Ideal candidates have 5+ years in field service leadership, a BA/BS in a STEM field, and ability to travel within the region.