Field Service Manager - NA Operations & Customer Experience

RepliGen Corporation; Connecticut; On-site; USD 130,000 - 155,000; Full time

Job summary

Repligen is seeking a Field Service Manager to lead a high-performing team of Field Service Engineers across a North American footprint. You will drive safety, service excellence, and customer satisfaction while partnering with Commercial, Engineering and Quality teams.

The role requires strong leadership, a track record of managing customer relationships, and experience with P&L or budget oversight. Travel within the region is expected, with generous benefits and performance-based incentives.

Qualifications

• 5 years in operations or field service leadership preferred.
• Proven experience leading a team and managing customer relationships.
• Willingness to travel within defined region.
• Experience in managing a P&L or operating budget.
• Service business savvy.

Responsibilities

• Lead a team of Field Service Engineers across North America.
• Drive safety, quality and customer satisfaction in service delivery.
• Coach and develop direct reports; provide career direction.
• Ensure tools and test equipment are available; maintain compliance.
• Address customer complaints and drive continuous improvement in customer experience.

Skills

Team leadership

Field service

Customer relationships

P&L management

Education

BA/BS in Engineering or Science

Job description

Repligen is seeking a Field Service Manager to lead a high-performing team of Field Service Engineers across a North American footprint. You will drive safety, service excellence, and customer satisfaction while partnering with Commercial, Engineering and Quality teams.

The role requires strong leadership, a track record of managing customer relationships, and experience with P&L or budget oversight. Travel within the region is expected, with generous benefits and performance-based incentives.