Municipal Front Desk Clerk - Resident Services & Records

Village of Indian Head Park, Illinois; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

The Village of Indian Head Park, Illinois is seeking a Customer Service Clerk for a full-time, on-site role in the Greater Chicago Area. You will answer phones and in-person inquiries, provide information on village services, and handle forms, payments, and permits with accuracy.

Responsibilities include maintaining records, updating databases, and supporting basic administrative tasks while collaborating with other village departments to ensure courteous, timely service to residents and

Qualifications

• High school diploma or equivalent required.
• Experience in municipal/public service is beneficial.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to handle multiple tasks and prioritize work under pressure.

Responsibilities

• Answer phone calls and in-person inquiries with professionalism.
• Provide information on village services to residents and visitors.
• Process forms, payments, and permits accurately.
• Maintain records and update databases and filing systems.
• Assist with mail distribution, document preparation, scheduling, and basic admin tasks.

Skills

Customer Service

Interpersonal Skills

Data Entry

Multitasking

Communication

Office Software

Public Service Experience

Education

High School Diploma

Tools

Microsoft Office

Job description

The Village of Indian Head Park, Illinois is seeking a Customer Service Clerk for a full-time, on-site role in the Greater Chicago Area. You will answer phones and in-person inquiries, provide information on village services, and handle forms, payments, and permits with accuracy.

Responsibilities include maintaining records, updating databases, and supporting basic administrative tasks while collaborating with other village departments to ensure courteous, timely service to residents and