Resident Services Front Desk Specialist

Arcadia Care; Peoria (IL); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Arcadia Care in Peoria, IL is seeking a front desk receptionist to provide exceptional customer service by answering inquiries, greeting visitors, and coordinating information with residents and staff.

The role requires a high school diploma, proficiency with Microsoft Office, and the ability to multitask under pressure while maintaining security and accuracy in filing and communications.

Qualifications

• High-school diploma or equivalent required.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in dealing with issues.

Responsibilities

• Operate telephone switchboard to answer, screen and forward calls.
• Greet visitors and direct or escort them to destination.
• Assist residents, family members, employees and visitors as needed.
• Perform general administrative tasks such as word processing and data entry.
• Maintain security by following procedures and controlling access.
• Maintain the general filing system and file correspondence.
• Receive and sort daily mail, deliveries, couriers.
• Report issues with residents to the Administrator.
• Perform other duties as assigned.

Skills

Multi-tasking

Prioritization

Professional demeanor

Resourceful

Proactive communication

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Arcadia Care in Peoria, IL is seeking a front desk receptionist to provide exceptional customer service by answering inquiries, greeting visitors, and coordinating information with residents and staff.

The role requires a high school diploma, proficiency with Microsoft Office, and the ability to multitask under pressure while maintaining security and accuracy in filing and communications.