Customer Service Clerk

Village of Indian Head Park, Illinois; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

The Village of Indian Head Park, Illinois is seeking a Customer Service Clerk for a full-time, on-site role in the Greater Chicago Area. You will answer phones and in-person inquiries, provide information on village services, and handle forms, payments, and permits with accuracy.

Responsibilities include maintaining records, updating databases, and supporting basic administrative tasks while collaborating with other village departments to ensure courteous, timely service to residents and

Qualifications

• High school diploma or equivalent required.
• Experience in municipal/public service is beneficial.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to handle multiple tasks and prioritize work under pressure.

Responsibilities

• Answer phone calls and in-person inquiries with professionalism.
• Provide information on village services to residents and visitors.
• Process forms, payments, and permits accurately.
• Maintain records and update databases and filing systems.
• Assist with mail distribution, document preparation, scheduling, and basic admin tasks.

Skills

Customer Service

Interpersonal Skills

Data Entry

Multitasking

Communication

Office Software

Public Service Experience

Education

High School Diploma

Tools

Microsoft Office

Job description

Company Description The Village of Indian Head Park, Illinois, is a community-focused municipality known for its rolling terrain, mature trees, and park-like setting. Located in the Greater Chicago Area, the Village emphasizes environmental stewardship, forestry, and appreciation of nature. Deer and other wildlife are common in the area, reflecting the community's commitment to preserving natural surroundings. Village officials and residents maintain a strong focus on Native American traditions of respect for the environment, and Indian Head Park is recognized as a Tree City USA for its dedication to planting and preserving trees.
Role Description The Customer Service Clerk is a full-time, on-site role based in the Greater Chicago Area, serving residents and visitors of the Village of Indian Head Park. Day-to-day responsibilities include answering phone calls and in-person inquiries, providing information on village services, and responding to questions and concerns in a professional manner. The role involves processing forms, payments, and permits, maintaining accurate records, and updating databases and filing systems. The Customer Service Clerk will collaborate with other village departments, assist with mail distribution and document preparation, and support basic administrative tasks such as scheduling, photocopying, and data entry. This position contributes to a positive experience for community members by ensuring timely, courteous, and effective service.
Qualifications

• Strong Customer Service and Customer Support skills, with a focus on Customer Satisfaction.
• Excellent Interpersonal Skills and Communication abilities, both verbal and written.
• Attention to detail and accuracy in data entry, record-keeping, and handling payments.
• Ability to handle multiple tasks, prioritize workload, and work calmly under pressure.
• Comfort interacting with diverse community members and maintaining a respectful, inclusive approach.
• Proficiency with basic office software (e.g., email, word processing, spreadsheets) and office equipment.
• Prior experience in a clerk, front-desk, or customer-facing role in a municipal or public-service environment is beneficial.
• High school diploma or equivalent required; additional coursework or training in office administration or customer service is a plus.