Residence Life Front Desk Specialist

uchicago; Chicago (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

University of Chicago seeks a Desk Clerk for Housing and Residence Life Operations 3 to perform clerical duties, front desk support, and mail processing. You will ensure security, process resident changes, and deliver excellent customer service during a 9-month schedule.

This 40-hour role covers evenings, overnights, and weekends in a 24-hour operations environment. Responsibilities include answering phones, managing mail, maintaining sign-in records, and coordinating with staff across shifts.

Qualifications

• High school diploma or GED required.
• Prior customer service experience required.
• One year of general office or clerical experience required.
• One year experience in a customer service role in a college or university preferred.
• Knowledge of Microsoft Word, Excel, and Outlook recommended.

Responsibilities

• Perform clerical duties in accordance with HRL policy and expectations including answering phone calls, checking email, communicating information between shifts, and processing resident room changes.
• Provide exceptional customer service to residents, staff, and visitors.
• Greet residents, staff and visitors in person or by phone and assist with amenities and policies.
• Receive, record, and distribute U.S. mail and packages; enter packages into online system; carry, lift and move loads up to 49 lbs.
• Maintain security doors and lobby entry; check IDs and sign-in records; encode and invalidate campus cards for access.
• Check out and follow up for return of borrowed equipment and keys; request office supplies and stock as needed.
• Adhere to directives and policies; provide routine orientation to new employees; schedule replacements via on-call system.
• Knowledgeable in emergency protocols and evacuation systems; report critical issues to supervisor and Facilities Services.
• Report building maintenance issues via phone or service requests.
• Perform other tasks as requested by leadership and building management.

Skills

Customer service

Communication

Multitasking

Teamwork

Policy adherence

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Web-based systems

Job description

University of Chicago seeks a Desk Clerk for Housing and Residence Life Operations 3 to perform clerical duties, front desk support, and mail processing. You will ensure security, process resident changes, and deliver excellent customer service during a 9-month schedule.

This 40-hour role covers evenings, overnights, and weekends in a 24-hour operations environment. Responsibilities include answering phones, managing mail, maintaining sign-in records, and coordinating with staff across shifts.