Customer Service Representative – full – time

Village of Hinsdale; Hinsdale (IL); On-site; USD 56,000 - 81,000; Full time

Benefits offered by this job

Health Insurance

Pension Plan (IMRF)

Paid Time Off

Holidays

Job summary

Village of Hinsdale is seeking a Customer Service Representative to serve as the first point of contact at Village Hall. You will handle payments, receipts, and front desk operations while providing friendly service to residents and visitors.

This full-time in-office role requires accuracy in cash handling, strong computer skills with Excel, and the ability to work across Finance and Parks & Recreation departments. The position offers benefits and a pension plan.

Qualifications

• Two years of college coursework; an Associate degree is highly desirable.
• Three years of clerical work or as a cashier or teller; municipal government or similar field is highly preferred.
• Must have computer software experience and a strong knowledge of Microsoft Office, specifically Word and Excel; Tyler Munis experience desirable.

Responsibilities

• Operate front desk, collect payments, issue receipts, balance daily cash.
• Provide basic information on Utility Billing and Community Development.
• Enter payments into accounting software and prepare daily deposits.
• Respond to requests for Finance Department records following policies.
• Generate electronic reports in software for balancing.

Skills

Customer service

Multi-tasking

Microsoft Word

Microsoft Excel

Cash handling

Verbal communication

Written communication

Time management

Office software proficiency

Education

Associate degree or higher

Tools

Tyler Munis

Job description

POSITION: Customer Service Representative

DATE: October 8, 2026

DEPARTMENT: Finance

REPORTS TO: Chief Financial Officer

PAY GRADE: NM315; 2026 Range is $55,615.69 – $80,865.58

Hiring wage rate is expected between start and midpoint of range, dependent upon qualifications

FLSA STATUS: Non-exempt

SCHEDULE: Full-time – 5 days per week, Monday – Friday (40 hours). Work schedule is 8 – 4:30 p.m.

Position Purpose

This position is typically the first point of contact when a visitor calls or visits Village Hall. Responsible for presenting a welcoming, friendly and positive customer experience. Performs Village Hall front desk cashiering and receptionist duties. Provides administrative support for the Finance Department and the Parks & Recreation Department, as needed.

Supervision Exercised

None.

Job Duties

Essential Functions

1. Responsible for the Village Hall front desk operation (Finance and backup for Parks & Recreation); collects payments made in person and enters payments received by mail and drop box, and issues receipts for various items like utility bills, vehicle stickers, building permits and various bonds, parking tickets, and more. Position functions as a backup for the Parks & Recreation Department for parks registrations.
2. Provides basic information regarding Utility Billing / account questions.
3. Provides basic information regarding Community Development and directs customers to the Community Development Department for technical questions.
4. Opens mail daily and distributes to appropriate Village personnel; completes and mails out inter-office memoranda and certified mailings.
5. Balances daily cash register and credit card receipts; collects, counts and reconciles money received from cash receivables and bonds on a daily basis; processes information into various accounting software on the computer and prepares the daily deposit for the bank.
6. Scans, reviews and saves all daily deposit and batch documentation.
7. Applies payments to tickets issued by the Police Department; sends late notices on parking tickets.
8. Acts as a resource for the Village’s parking permit program for Village- permitted parking lots; approves permit applications.
9. Updates the places for eating spreadsheet daily.
10. Participates in the annual business and general contractor licensing program to ensure compliance with Village ordinances; assists with the maintenance of records of all licenses issued.
11. Maintains inventory of yard waste stickers and vehicle stickers.
12. Monitors the postage machine balance and requests replenishment as needed.
13. Responds to requests for Finance Department records following established policies and procedures.
14. Generates electronic reports in various software programs for balancing.
15. Performs routine office duties such as typing, copying, scanning and filing.
16. Keeps the front lobby forms stocked and up to date.
17. Operates all tools and equipment needed to perform job duties while adhering to all safety rules and practices.

Marginal Functions

• Assists with other Finance Department and Parks & Recreation duties as assigned
• Other duties as assigned

Knowledge, Skills and Abilities

• Candidate must be motivated, a quick learner, multi-tasker and be able to handle multiple priorities.
• Ability to work simultaneously within multiple software programs.
• Must have very efficient computer skills, especially in Microsoft Word and Excel.
• Ability to count money and reconcile payments received on a daily basis.
• Frequent contact with Village Hall visitors and other Village employees; must be able to communicate verbally and demonstrate good customer relations.
• Prepares reports as required; must be able to communicate in writing.
• Ability to handle multiple tasks simultaneously and in a timely manner.
• Ability to prepare and maintain accurate records and filing systems.
• Ability to operate general office equipment, especially a calculator, scanner and copier.
• Ability to establish and maintain satisfactory working relationships with Village personnel and the public.
• Ability to assist public in a professional manner.
• Ability to work with minimal supervision.
• Ability to learn, understand and adhere to all applicable safety precautions and procedures.

Environmental Factors

The work environment generally includes an office setting with frequent interruptions and customer service-based conversations occurring in the work area.

Physical Requirements

Regularly required to sit; use hands to touch, handle, or feel; reach with hands and arms and talk and hear. Occasionally required to stand; walk and stoop, kneel, crouch or crawl. May lift and/or move up to 25 pounds. The position requires prolonged periods of concentration. Specific vision abilities required by this position include close vision and ability to adjust focus.

Equipment used includes, but is not limited to, personal computer with a Windows operating system, Microsoft Office suite, printer, copy machine, scanner and calculator/adding machine.

Work Schedule / Benefits

The position is full-time, in-office, Monday – Friday. Overtime is not generally worked. This position offers excellent health, dental and vision insurance benefits and paid time off, in addition to ten (10) holidays annually. This position participates in the Illinois Municipal Retirement Fund (IMRF) pension plan. The Village also offers a post-employment health plan (PEHP) as well as two voluntary deferred compensation plans.

Safety Functions

• Becomes familiar with and observe all applicable safety and security policies/procedures.
• Immediately reports all unsafe conditions and acts to supervisor.
• Reports all accidents to supervisor immediately.
• Recommends improvements to safety and security practices.
• Obeys and adheres to all safety rules and work practices.

Position Requirements

• Two years or more of college coursework; an Associate degree is highly desirable.
• Three years of experience in clerical work or as a cashier or teller; municipal government or similar field is highly preferred.
• Must have computer software experience and a strong knowledge of Microsoft Office, specifically Word and Excel.
• Experience with Tyler Munis is highly desirable.

Process

The selection process includes an application process, interview process, background check, skills test and post offer physical and drug screening.

The position is open until filled. The position is expected to be filled as soon as the interview process and background checks are completed.

The Village is an EOE employer.