Front Desk & Payments Clerk – Customer Experience

Village of Hinsdale; Hinsdale (IL); On-site; USD 56,000 - 81,000; Full time

Benefits offered by this job

Health Insurance

Pension Plan (IMRF)

Paid Time Off

Holidays

Job summary

Village of Hinsdale is seeking a Customer Service Representative to serve as the first point of contact at Village Hall. You will handle payments, receipts, and front desk operations while providing friendly service to residents and visitors.

This full-time in-office role requires accuracy in cash handling, strong computer skills with Excel, and the ability to work across Finance and Parks & Recreation departments. The position offers benefits and a pension plan.

Qualifications

• Two years of college coursework; an Associate degree is highly desirable.
• Three years of clerical work or as a cashier or teller; municipal government or similar field is highly preferred.
• Must have computer software experience and a strong knowledge of Microsoft Office, specifically Word and Excel; Tyler Munis experience desirable.

Responsibilities

• Operate front desk, collect payments, issue receipts, balance daily cash.
• Provide basic information on Utility Billing and Community Development.
• Enter payments into accounting software and prepare daily deposits.
• Respond to requests for Finance Department records following policies.
• Generate electronic reports in software for balancing.

Skills

Customer service

Multi-tasking

Microsoft Word

Microsoft Excel

Cash handling

Verbal communication

Written communication

Time management

Office software proficiency

Education

Associate degree or higher

Tools

Tyler Munis

Job description

Village of Hinsdale is seeking a Customer Service Representative to serve as the first point of contact at Village Hall. You will handle payments, receipts, and front desk operations while providing friendly service to residents and visitors.

This full-time in-office role requires accuracy in cash handling, strong computer skills with Excel, and the ability to work across Finance and Parks & Recreation departments. The position offers benefits and a pension plan.