Resident Services Administrative Assistant

Full Circle Communities; Carol Stream (IL); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

11 days of paid vacation

12 paid company holidays

3 floating holidays

Medical, dental, and vision insurance

Parental leave

SIMPLE IRA with up to 3% employer fit

Employee Assistance Program

Education assistance up to $5,250

Career growth opportunities

Job summary

Full Circle Communities is seeking an Administrative Assistant at Villagebrook Apartments in Carol Stream, IL to support day-to-day operations and assist residents under the Community Manager. This role is essential for maintaining smooth administrative functions and ensuring efficient property management.

The position covers front-desk service, leasing support, resident files, and work-order processing in Yardi, with focus on compliance and resident satisfaction.

Qualifications

• High School diploma or GED.
• At least 2 years in an administrative setting or equivalent experience.
• Proficiency in Microsoft Word and Excel.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Capacity to work productively under pressure and handle multiple priorities.
• Ability to collaborate effectively with all levels of management and personnel.
• Valid driver’s license, auto insurance, and reliable vehicle.

Responsibilities

• Serve as the first point of contact for residents, providing friendly, professional, and responsive service.
• Meet with prospective applicants, assist with leasing activities, and conduct monthly phone shops of comparable properties to support market awareness and leasing strategies.
• Answer and direct phone calls, welcome visitors, and maintain a clean, organized, and well-stocked office environment.
• Maintain accurate and organized resident files, lease documentation, reports, and time records while meeting established deadlines.
• Receive and document resident service requests and promptly enter, update, and close work orders in Yardi.
• Follow up on outstanding and completed service requests to promote resident satisfaction and ensure timely resolution.
• Assist the management team with required unit and property inspections.
• Coordinate with the maintenance team to ensure vacant units are clean, safe, properly prepared, and ready for leasing.
• Prepare and distribute resident notices using proactive and assertive outreach to ensure timely communication.
• Provide administrative and operational support to the property management team as needed.
• Perform other property management and administrative duties as assigned by management.

Skills

Word Processing

Excel

Communication skills

Organizational skills

Multitasking

Team collaboration

Education

High School diploma or GED

Tools

Yardi

Job description

Full Circle Communities is seeking an Administrative Assistant at Villagebrook Apartments in Carol Stream, IL to support day-to-day operations and assist residents under the Community Manager. This role is essential for maintaining smooth administrative functions and ensuring efficient property management.

The position covers front-desk service, leasing support, resident files, and work-order processing in Yardi, with focus on compliance and resident satisfaction.