Patient Service Coordinator - Multispecialty

Socket.dev; Plainville (CT); On-site; USD 22,000 - 30,000; Full time

Job summary

Hartford HealthCare Medical Group is seeking a dedicated front desk patient services representative in Plainville, CT. You will warmly greet patients, register arrivals, schedule appointments, and guide patients on preparation requirements prior to visits.

Responsibilities include handling calls, triaging inquiries, updating appointment details, collecting co-pays, and communicating billing policies. A collaborative, friendly patient-first approach is essential for success.

Qualifications

• Provides outstanding customer service to ensure a positive patient experience.
• Greets and registers patients, schedules appointments, and informs patients of prep requirements.
• Handles calls, triage and directs inquiries efficiently.
• Collects co-payments and explains billing policies when needed.

Responsibilities

• Warmly greet and register arriving patients.
• Answer calls promptly and direct according to urgency.
• Schedule new patient appointments and prep requirements.
• Review appointment confirmations for accuracy and communications.
• Collect co-pays and explain billing policies.
• Maintain a clean, welcoming waiting area.

Skills

Customer service

Phone etiquette

Multitasking

Teamwork

Education

High school diploma

Tools

Epic

MS Office

Job description

Location Detail: 201 N Mountain Road Plainville (10322)

Shift Detail: Monday -Friday Travel required between offices

Work whereevery momentmatters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.

• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

Qualifications

• High school diploma or equivalent preferred
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this isyour moment.