Patient Service Coordinator - Multispecialty

Hartford HealthCare; Plainville (CT); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Career development

Job summary

Hartford HealthCare is seeking a friendly, patient-centered Front Desk Assistant to greet patients, manage registrations, and coordinate scheduling across Plainville and Southington offices.

The role requires strong communication, multitasking in a busy medical setting, and a willingness to travel between locations. Experience with Epic and MS Office is preferred, with a commitment to delivering excellent patient care.

Qualifications

• High school diploma or equivalent preferred.
• Experience in a fast-paced medical office preferred; multispecialty.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to patient care.
• Ability to multitask in a fast-paced environment.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills; multilingual ability desirable.
• Solid working knowledge of Microsoft Office.

Responsibilities

• Warmly greets and registers arriving patients.
• Answers incoming calls promptly, evaluates priority, and directs calls as needed.
• Schedules new patient appointments accurately and informs patients of prep requirements.
• Reviews daily Televox appointment confirmations for accuracy and communication.
• Collects co-payments and explains office billing policies to patients.
• Travel between Plainville and Southington offices as required.

Skills

Customer service

Verbal communication

Teamwork

Medical terminology

Bilingual desirable

Travel coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Location Detail: 201 N Mountain Road Plainville (10322)

Shift Detail: Monday -Friday Travel required between Plainville and Southington offices.

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.
• Travel required between Plainville and Southington offices

Qualifications

• High school diploma or equivalent preferred
• Relevant experience in a fast-paced medical office highly preferred. Fast pased Multispecialty offices with 9 specialties
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.