Multisite Patient Service Rep (Float) – Front Desk

Solution for Health International; Milford (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

SolutionHealth seeks a Patient Service Representative Float to provide front office coverage across multiple practice locations, traveling as needed. You will greet patients, process check-ins/outs, schedule tests, manage referrals, and handle payments with empathy and accuracy.

This role requires adaptability to different offices, excellent communication, and a commitment to HIPAA compliance. Weekend and holiday rotations may be required.

Qualifications

• High School Diploma or GED required.
• Strong written and verbal communication skills.
• Familiarity with Windows-based office applications.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Caring and compassionate customer service approach.
• Flexibility to travel to various practice locations.

Responsibilities

• Greet and direct patients, visitors, and customers professionally.
• Answer incoming telephone calls and provide general information.
• Perform patient check-in and check-out functions.
• Schedule appointments and requested testing.
• Enter and track referrals.
• Verify and update patient demographic and registration information.
• Collect and process co-pays and daily payment batches accurately.
• Scan and index documentation into the electronic medical record.
• Provide coverage for multiple practice locations, including weekend and holiday rotations as needed.
• Support Patient Centered Medical Home initiatives and other special projects.
• Maintain compliance with HIPAA and organizational policies and procedures.

Skills

Customer service

Communication

Windows applications

Multitasking

Teamwork

Detail orientation

Education

High School Diploma or GED

Tools

Windows OS

Job description

SolutionHealth seeks a Patient Service Representative Float to provide front office coverage across multiple practice locations, traveling as needed. You will greet patients, process check-ins/outs, schedule tests, manage referrals, and handle payments with empathy and accuracy.

This role requires adaptability to different offices, excellent communication, and a commitment to HIPAA compliance. Weekend and holiday rotations may be required.