Patient Service Pro (Float) – Multi-Site, Full-Time Benefits

Milwaukee Succeeds; Sheboygan, Northern (WI, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Prevea Health is hiring a Patient Service Representative Float to warmly welcome patients, collect demographics and insurance data, and schedule visits across multiple sites in Wisconsin. The role acts as a liaison between patients and medical staff to ensure smooth operations.

The position emphasizes strong phone/clinic communication, empathy, and the ability to handle payments and inquiries while maintaining accuracy in busy, patient-facing environments.

Qualifications

• High School Diploma and/or GED Required
• Experience in customer service, insurance and/or healthcare setting Preferred

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batches and/or deposits to appropriate staff for processing.
• Work at multiple sites with variable shifts at the supervisor's direction to cover leaves of absence, PTO, or department demands.

Skills

Phone skills

Customer service

Communication

Empathy

Multitasking

Team interaction

Education

High school diploma

Job description

Prevea Health is hiring a Patient Service Representative Float to warmly welcome patients, collect demographics and insurance data, and schedule visits across multiple sites in Wisconsin. The role acts as a liaison between patients and medical staff to ensure smooth operations.

The position emphasizes strong phone/clinic communication, empathy, and the ability to handle payments and inquiries while maintaining accuracy in busy, patient-facing environments.