Multiroute Delivery & Service Specialist

UniFirst; Abilene (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) with company match

Profit sharing

Paid time off

Tuition reimbursement

Employee discounts

Job summary

UniFirst Route Coverage Specialist in Abilene, TX is a frontline role supporting delivery routes when Route Service Representatives are unavailable. You will learn multiple routes, load and deliver garments, collect used items, and maintain vehicle safety and appearance.

The position emphasizes proactive problem solving, strong customer service, and collaboration with service, production, sales and office teams to ensure seamless customer experiences across routes in a fast-paced environment.

Qualifications

• Ability to adapt to changing routes and customer needs.
• Strong customer service skills with independent work ability.
• Comfort with learning new technologies to improve efficiency.

Responsibilities

• Develop Proficiency Across Multiple Routes: Learn the ins and outs of multiple routes, including customer-specific details, to provide top-tier service.
• Deliver Garments and Product to Customers: Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes. Collect and secure used or soiled garments and products for return, ensuring timely and accurate service to meet customer standards
• Provide Excellent Customer Service: Step in and deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
• Problem Solving: Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
• Operational Excellence: Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
• Safety: Follow all traffic laws, safety standards, and company policies to ensure the safety and well-being of yourself, your customers, and the company.
• Route Support: Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections. You will also have the opportunity to upsell and strengthen customer relationships.
• Effective Communication : Share customer feedback and potential solutions with location leadership. Stay informed about competitor activity in the local market.

Skills

Time Management & Adaptability

Customer-Centric Mindset

Collaboration & Team Support

Education

High school diploma, GED, or military service

Job description

UniFirst Route Coverage Specialist in Abilene, TX is a frontline role supporting delivery routes when Route Service Representatives are unavailable. You will learn multiple routes, load and deliver garments, collect used items, and maintain vehicle safety and appearance.

The position emphasizes proactive problem solving, strong customer service, and collaboration with service, production, sales and office teams to ensure seamless customer experiences across routes in a fast-paced environment.