Multilingual Social Media Community Moderator (Part-Time)

Social Factor; Florida; Remote; USD 36,000 - 52,000; Part time

Job summary

Social Factor is seeking multilingual moderation talent for project-based, temporary, or part-time work. Work can be remote and spans various languages, including Hindi, Arabic, Spanish, Portuguese, Korean, French, German, Indonesian, Japanese, and more.

Candidates should have live moderation experience and be able to adapt to dynamic client needs. We invite US-based or UK-based moderators to apply; strong internet speed and device requirements apply.

Qualifications

• Native-level understanding of language.
• Deep understanding of respective language pop culture, nomenclature, cultural references, and slang.
• Able to understand client's brand voice & accurately engage with users.
• Previous social media moderation experience is required and live stream moderation is a plus.
• Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus.
• Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows.
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands).
• Excellent spelling and grammar skills (skills and/or language test will be given for final candidates).
• Strong willingness to learn and think critically; a proactive approach.
• High energy with the capability to multitask in a dynamic, rapidly growing organization.
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts.
• Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
• Personal computer with minimum of Windows 10 and macOS 12.X
• Personal internet speed requirement of a minimum of 150 mbps

Responsibilities

• Develop strong, growing digital communities for some of the world's most well-known brands as work becomes available.
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts.

Skills

Language moderation

Multilingual

Communication

Job description

Social Factor is seeking multilingual moderation talent for project-based, temporary, or part-time work. Work can be remote and spans various languages, including Hindi, Arabic, Spanish, Portuguese, Korean, French, German, Indonesian, Japanese, and more.

Candidates should have live moderation experience and be able to adapt to dynamic client needs. We invite US-based or UK-based moderators to apply; strong internet speed and device requirements apply.