Remote Multilingual Social Media Moderator (Part-Time)

Social Factor; Austin (TX); Remoto; USD 21.000 - 34.000; Part-time

Descrizione del lavoro

Social Factor is seeking project-based, temporary, or part-time moderators with language expertise to build and grow digital communities for major brands. Roles may cover English and other languages, including Hindi, Spanish, Portuguese, Korean, French, German, and Japanese.

The team values fast learners who can adapt to changing client needs and maintain brand voice. Ideal candidates have prior social media moderation experience, strong communication skills, and the ability to multitask in a

Competenze

• Native-level understanding of language
• Deep understanding of language pop culture, nomenclature, slang
• Able to understand client's brand voice & accurately engage with users
• Previous social media moderation experience is required and live stream moderation is a plus
• Sprinklr, Khoros, and/or Sprout Social experience is also a plus
• Excellent organizational, multitasking abilities and ability to follow guidelines
• Excellent verbal and written communication skills (mirror voice/tone)
• Strong willingness to learn and think critically; proactive
• High energy with the capability to multitask in a dynamic environment
• Knowledge of major social media platforms (Youtube, FB, X, Instagram, LinkedIn)

Mansioni

• Moderate languages across platforms and engage with users in real-time
• Follow brand guidelines and mirror voice/tone for multiple brands
• Coordinate with teams to manage discussions and resolve issues
• Support 24/7 moderation demands as needed
• Utilize tools like Sprinklr, Khoros, or Sprout Social for workflow management
• Assist in live stream moderation when required

Conoscenze

Native-level language understanding

Excellent verbal and written comms

Brand voice mirroring

Social media moderation experience

Live stream moderation

Platform knowledge (YouTube, Facebook,

Strumenti

Sprinklr

Khoros

Sprout Social

Descrizione del lavoro

Social Factor is seeking project-based, temporary, or part-time moderators with language expertise to build and grow digital communities for major brands. Roles may cover English and other languages, including Hindi, Spanish, Portuguese, Korean, French, German, and Japanese.

The team values fast learners who can adapt to changing client needs and maintain brand voice. Ideal candidates have prior social media moderation experience, strong communication skills, and the ability to multitask in a