Multilingual Community Moderator (Part-Time)

Social Factor; Michigan; Remote; USD 21,000 - 30,000; Part time

Job summary

Social Factor is seeking skilled moderators to join on a project-based, temporary or part-time basis. Candidates should have language experience and the ability to work across time zones, including varied shifts.

You will develop and manage digital communities for well-known brands, engage with users in English and other languages, and follow client voice guidelines. Prior social media moderation experience is required and live-stream moderation is a plus.

Qualifications

• Native-level language understanding and cultural knowledge.
• Understand brand voice and engage with users appropriately.
• Moderation experience; live stream moderation is a plus.
• Experience with Sprinklr, Khoros or Sprout Social is a bonus.
• Excellent written and verbal communication; follow guidelines.
• Strong organizational and multitasking abilities.
• Willingness to learn and think critically; proactive.
• Ability to interact with users in real-time across platforms.
• Knowledge of major social media platforms and basic tech specs.
• Windows 10 / macOS 12.x compatible hardware and 150 Mbps speed.

Responsibilities

• Moderate multilingual communities for well-known brands.
• Engage with users in English and other languages per needs.
• Mirror brand voice and follow client guidelines and workflows.
• Handle real-time interactions and troubleshoot discussions.
• Coordinate with teams for moderation tasks and issues.

Skills

Language proficiency

Moderation experience

Live stream moderation

Brand voice adaptation

Multitasking

Communication skills

Platforms knowledge

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is seeking skilled moderators to join on a project-based, temporary or part-time basis. Candidates should have language experience and the ability to work across time zones, including varied shifts.

You will develop and manage digital communities for well-known brands, engage with users in English and other languages, and follow client voice guidelines. Prior social media moderation experience is required and live-stream moderation is a plus.