Guest Experience Call Center Agent - Overnight

Disney; Dover (DE); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Frontline Transportation Allowance

Overnight shift allowance

Job summary

Disney in Dover, USA is seeking a Call Center Representative to assist guests and create a magical experience. The role handles a high volume of telephone calls and delivers quality service during the shift from 10:45pm to 8:15am at the America Disney lodge.

You will use standard office software and guest privacy practices while maintaining initiative and a strong sense of duty in a full-time position requiring Cantonese, English and Putonghua language skills.

Qualifications

• Fluent in Cantonese, English, and Putonghua.
• Ability to maintain guest privacy while mirroring an expert photo.
• Self‑initiative and a robust sense of duty.
• Full‑time availability, including daily shifts.

Responsibilities

• Handle an excess quantity of telephone calls from guests.
• Provide direct guest services.
• Use systems and packages to serve guests efficiently.

Skills

Cantonese

English

Putonghua

Guest services

Self-initiative

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

PowerPoint

Chinese word processing

Job description

Disney in Dover, USA is seeking a Call Center Representative to assist guests and create a magical experience. The role handles a high volume of telephone calls and delivers quality service during the shift from 10:45pm to 8:15am at the America Disney lodge.

You will use standard office software and guest privacy practices while maintaining initiative and a strong sense of duty in a full-time position requiring Cantonese, English and Putonghua language skills.