Multilingual Social Media Community Moderator (Contract)

Social Factor; Texas; Remote; USD 21,000 - 39,000; Part time

Job summary

Social Factor is seeking project-based, temporary, or part-time moderators with language experience to engage English and multilingual communities for top brands. Roles may require flexible schedules, including 24/7 coverage, across major platforms.

Ideal candidates provide native-level language skills, strong cultural knowledge, and the ability to mirror each brand's voice while managing live interactions and troubleshooting in real time.

Qualifications

• Native-level understanding of language and culture.
• Deep understanding of language pop culture, nomenclature, and slang.
• Ability to mirror client voice and engage accordingly.

Responsibilities

• Moderate and develop growing digital communities for brands.
• Engage with users in real time, answering questions and troubleshooting.
• Maintain brand voice across platforms and follow client guidelines/workflows.
• Coordinate with teams to ensure consistent moderation across channels.

Skills

Moderation experience

Language proficiency

Brand voice adaptation

Real-time engagement

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is seeking project-based, temporary, or part-time moderators with language experience to engage English and multilingual communities for top brands. Roles may require flexible schedules, including 24/7 coverage, across major platforms.

Ideal candidates provide native-level language skills, strong cultural knowledge, and the ability to mirror each brand's voice while managing live interactions and troubleshooting in real time.