Multichannel Customer Support Specialist

Community Health Systems, Inc.; Clinton (TN); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Community Health Systems, Inc. is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. The role emphasizes problem-solving, professionalism, and detailed documentation to ensure timely dispute resolution and high service standards.

The candidate will manage service cases, collaborate with internal teams, and strive for customer satisfaction while maintaining reliable attendance and policy compliance.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escape and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.

Skills

Customer service

Multi-channel support

Communication

Problem solving

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow

CRM systems

Microsoft Office

Job description

Community Health Systems, Inc. is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. The role emphasizes problem-solving, professionalism, and detailed documentation to ensure timely dispute resolution and high service standards.

The candidate will manage service cases, collaborate with internal teams, and strive for customer satisfaction while maintaining reliable attendance and policy compliance.