Multispecialty Customer Care Specialist

Community Health Systems; Powell (TN); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Generous PTO and extended illness

Liscensure/certification reimbursement

Student loan support

Employee rewards and recognition

Pet insurance

Identity protection

Legal insurance

Resumo da oferta

Community Health Systems is seeking a Customer Service Representative - Multispecialty - North in Powell, TN. You will handle inquiries across phone, email, chat, and in-person interactions, ensuring courteous, professional service and timely resolutions.

The role emphasizes problem-solving, accuracy in documentation, and collaboration with internal teams. A supportive benefits package and development opportunities are offered.

Qualificações

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1–2 years of experience in customer service, call center, or administrative support.

Responsabilidades

• Respond to customer inquiries via phone, email, live chat, and written correspondence.
• Handle inbound calls, create service cases, document interactions.
• Research and resolve complaints, billing issues, and service concerns.
• Update and maintain customer records and notes in the system.
• Collaborate with internal departments to escalate complex issues.

Conhecimentos

Google Suite

ServiceNow

ERP systems (Oracle)

CRM software

Microsoft Office

Verbal and written communication

Multi-tasking

Formação académica

Associate degree or coursework in Business/Communications

Ferramentas

ServiceNow

Oracle ERP

CRM systems

Google Suite

Microsoft Office

Descrição da oferta de emprego

Community Health Systems is seeking a Customer Service Representative - Multispecialty - North in Powell, TN. You will handle inquiries across phone, email, chat, and in-person interactions, ensuring courteous, professional service and timely resolutions.

The role emphasizes problem-solving, accuracy in documentation, and collaboration with internal teams. A supportive benefits package and development opportunities are offered.